All sales are FINAL, no exchanges or returns.
Live Arrival Guarantee:
We carefully inspect and package every plant before shipping. If your plant arrives dead or severely damaged during transit, please contact us within 24 hours of delivery.
To submit a claim, please provide:
- Your order number
- Clear photos of the entire plant or unboxing video
- Photos showing the damaged area
- Photos of the shipping box, packaging, and shipping label
We will review the photos and video, if the claim is approved, offer a replacement or refund depending on availability.
Please Note:
Minor leaf damage, yellowing, wilting, soil movement, or temporary stress can occur during shipping and does not automatically qualify for a refund or replacement. Plants may need time to acclimate after their journey.
We are not responsible for damage or decline caused by improper care, repotting, extreme temperatures after delivery, pests, neglect, or delays in unpacking the plant after delivery.