Refund policy

Returns and Exchanges

We do not allow any returns or exchanges on all of our products. 

Damages and issues
Please inspect your order and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item. Minor cosmetic damages sometimes occur during transit, do not place an order if you do not understand shipping stress. Tissue cultures may experience more stress than potted plants since they are more sensitive.

Refunds
We will notify you once we’ve received and inspected your case and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cozyjungleclub.com.